#MONE RETURN DATE UP ON BUSINESS CLASS DELTA UPDATE#
I provided evidence of Delta’s original promise of refund, as well as documentation of the repeated requests for a status update which were ignored. The key to a successful chargeback is that you must demonstrate an attempt to resolve the matter with the seller. My credit card issuer will now review the complaint and, if they find that the airline owes me the money (they do), they will issue a chargeback - reversing the charge on my account and reclaiming the money from the merchant. I described the issue and provided supporting documentation, such as Delta’s email stating my refund would be processed within 21 business days. This morning, I logged-in to my credit card account and filed a dispute against the Delta Air Lines transaction from March. If a business owes you money - in this case, for a cancelled airline ticket - and has failed to issue a refund in accordance with their policies and federal regulation, consumers should dispute the charge with their bank. I tried twice more, on May 16th and 19th, and was ignored on both occasions.įrustrated by Delta’s behavior, I did what every passenger who has waited more than 7 business days for a refund should do - initiated a chargeback with the credit card issuer and filed a complaint with the DOT. On May 13th, I reached out to Delta on Twitter to request an update on the status of my refund. For airlines, prompt is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. According to the document:Īirlines and ticket agents are required to make refunds promptly. By May 11th at the latest, my money would be returned - or so I thought.ĭelta failed to refund my airfare by the promised date, and on May 12th the DOT released a document restating its position on refunds to passengers for cancelled or altered flights. I believed that too long to wait, but accepted it nonetheless. Department of Transportation, which had warned airlines to process refunds quickly just one week earlier.ĭelta’s e-mail confirmation, sent on April 11th, stated that “due to extremely high volume related to coronavirus and government-issued travel guidance, please allow up to 21 business days” for the refund to be issued. That assistance came on April 11th, but only after I had threatened to file a complaint with the U.S. That was a lie, and it took me another four days of tweets, calls and hours spent on hold to find an agent that would process the refund. On April 7th, I tweeted and called Delta for a refund only to be told that I would have to contact Air France instead.
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